FAQs
Frequently Asked Questions
Product & Package
1. What size flower wall should I choose for my event?
The best size depends on your venue, guest count, and how you plan to use the flower wall.
For most weddings, parties, photo backdrops, baby showers, and event displays, our standard 8ft × 8ft flower wall is the most popular choice. It creates a full and impressive backdrop that works well for most event spaces.
Each standard flower wall panel is 4ft × 8ft, and an 8ft × 8ft flower wall is usually made with 2 panels. Panels can be connected together freely to create a larger backdrop.
For custom size recommendations, please contact us at service@floraldear.com.
2. Does the flower wall include a stand?
No. The flower wall and stand are sold separately.
This purchase includes the flower wall panels only. If you need a backdrop stand, you can add one separately for $299.
Please check the product description before placing your order to confirm what is included.
3. What is included in the package?
An 8ft × 8ft flower wall usually includes:
- 2 flower wall panels
- 2 boxes
Please note: Greenery Walls and Angel Walls usually ship in 1 box.
If you add a stand, the stand usually ships separately in 2 boxes:
- 1 box for the crossbar
- 1 box for the base
The storage bag is usually packed together with the flower wall. If it ships separately, we will send the tracking number to you by email.
If you do not receive an item from your order, please contact us at service@floraldear.com, and our support team will help you check it.
4. Are these real flowers?
No. Our flower walls are made with premium artificial flowers designed to look full, realistic, and long-lasting.
They offer the beauty of real flowers without wilting, making them ideal for weddings, parties, event rentals, photo booths, and business displays.
5. Do you offer custom orders?
Yes. We offer customization for selected flower walls and floral backdrops.
If you need a custom size, color combination, or event design, please contact us at service@floraldear.com with your requirements. Our team will help provide a personalized recommendation or quote.
Setup & Use
6. Are the flower walls easy to assemble?
Yes. Our flower walls are designed for quick and easy setup.
Most flower walls can be set up in a few minutes by connecting the panels and securing them to a wall, backdrop stand, or event frame.
Setup may vary depending on the size and stand option selected. If you need help before or after purchase, please contact our support team.
7. Can I use the flower wall outdoors?
Yes. Our flower walls can be used outdoors for weddings, parties, corporate events, photoshoots, and temporary displays.
For best results, we recommend using them in stable weather conditions. Please avoid strong winds, heavy rain, extreme heat, and prolonged direct sunlight.
For long-term outdoor use, we recommend placing the flower wall in a covered or protected area.
8. Can the flower wall be reused?
Yes. Our flower walls are designed to be reused for multiple events.
They are a great choice for event planners, wedding planners, rental businesses, venues, decorators, and customers who want a beautiful backdrop that can be used again and again.
After each event, keep the flower wall dry and store it properly. To help maintain its shape and color, avoid high heat, moisture, and direct sunlight.
For detailed care instructions, please visit our Flower Wall Care Guide.
9. How long will the flower wall last?
With proper care and indoor storage, our artificial flower walls can maintain their appearance for many years.
To extend the life of your flower wall, store it in a dry place and avoid long-term exposure to moisture, heat, and direct sunlight.
Shipping & Delivery
10. How long does shipping take?
Free sea shipping usually takes 35–45 days, so we recommend ordering at least 6–8 weeks before your event.
Some flower walls are available in our California warehouse and may ship faster. Please refer to the shipping time shown on the product page.
Need it sooner? Contact us with your event date, and we will help you choose the best shipping option.
Please see our Shipping Policy for more details.
11. Why am I getting multiple packages for my order?
Large flower walls, stands, or orders with multiple items may be packed and shipped separately.
For example, an 8ft × 8ft flower wall usually ships in 2 boxes, while a stand may ship separately in 2 additional boxes.
You may receive more than one tracking number. If you are missing a package, please contact us at service@floraldear.com.
12. I have not received my order. What should I do?
Please first check your tracking information.
If your package appears delayed, missing, or marked as delivered but not received, please contact us at service@floraldear.com. Our support team will help investigate the shipment and provide assistance.
13. How can I view my order status?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
You can also log into your account to view your order status.
If you cannot find your tracking email, please contact us and we will help check your order.
Orders & Payment
14. Can I add more items to my order?
Yes, if your order has not yet been processed or shipped.
Please contact us as soon as possible at service@floraldear.com, and we will do our best to help add additional items.
Once an order has shipped, we are unable to make changes.
15. Can I cancel my order?
Orders can be canceled before they are processed and shipped.
Please contact our support team immediately if you wish to cancel your order. Once an order has shipped, it can no longer be canceled.
16. Do I have to create an account to shop?
No. You may check out as a guest without creating an account.
However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout experience.
17. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
We also accept PayPal and other secure payment methods displayed at checkout.
18. Why is my payment being declined?
Payment may be declined due to insufficient funds, incorrect billing information, bank security checks, card restrictions, or payment limits.
Please double-check your payment details or contact your bank for assistance. You may also try another payment method at checkout.
Stock & Support
19. Can I get notified when an item is back in stock?
Yes. On the product page, click “Notify Me When Available” and enter your email address.
We will notify you as soon as the item is restocked.
20. How can I contact customer support?
You can contact us at service@floraldear.com.
Please include your order number, product name, event date, or any photos if needed. Our support team will help you as soon as possible.